Reporting to the associate/assistant director of admissions, the admissions counselor represents Western University of Health Sciences to prospective students and works to increase inquiries and convert applications into enrolled students. The successful admissions counselor exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including phone calls, emails, and information sessions. Works closely with the assistant/associate director of admission and admission committees before and during interview days for assigned programs. The admission counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.
Knowledge, Skills and Abilities:
Individuals must possess the knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.1. Must be proficient with Microsoft Office Suite.2. Must have quality voice and pronunciation skills to be able to speak well and be clearly understood.3. Must be able to effectively interact with applicants, faculty, staff, and outside contacts by telephone, in person, in writing, and via email.4. Ability to work on and concentrate in a busy, multi-tasked, multi-faceted environment.5. Must be a self-starter and have the ability to work with minimal supervision.6. Must be a team player, willing to share and exchange ideas.7. Must have the ability to make ethical decisions and exercise professional judgment, doing what is best for prospective students as well as the University.8. Familiarity with college transcripts a plus.9. Experienced with calculator, fax, copy machine, and telephone operation.10. Strong organizational skills, attention to detail, accuracy, and the ability to take initiative.11. Good understanding of mathematical concepts including ability to perform mathematical calculations, including those involving fractions, decimals, and percentages.
Education and Experience- Bachelor’s degree in a related field preferred, or any combination of education and experience that provides the required skills and ability.- Minimum of one to two years of experience in university admissions and recruitment or a similar recruitment setting.List comments regarding work hours:
Typical hours are Mon-Fri 8:00 am- 5:00 pm, may include occasional evenings and/or weekends