Perform routine administrative and patient care supportive duties as part of the Front Office Staff at WesternU Health to assist senior administration, medical and/or nursing medical assistant staff in the appointments of patients and ensure the medical office runs smoothly. Clerical duties include a combination of answering telephones, typing or word processing, office machine operation, and filing.
Knowledge, Skills and Abilities:
Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.1. Knowledge of basic clerical and communication principles generally acquired through a high school education2. Knowledge of medical terminology3. Computer and typing skills.4. Excellent customer/patient satisfaction skills including the ability to display courtesy and consideration to patients, guests, physicians and staff.5. Knowledgeable in insurances.6. Ability to perform all tasks in a safe manner in compliance with company safety policies and according to applicable regulations; which includes maintaining a neat work station and environment.7. Knowledge of confidentiality standards and the ability to maintain confidentiality of all records and information which pertains to patients, physicians, employees, the organization and in related interests.
1. High School Diploma or GED required2. Excellent telephone etiquette.Preferred Qualifications:
1. 1. Bilingual preferred-Spanish Speaking. 2. 1-2 years of patient registration and eligibility skills in a medical setting. 3. Experience with Electronic Medical Record
List comments regarding work hours:
Work hours are typically 8:00 am-5:00 pm. occasional overtime may be required.