To support the delivery of patient care services and clinical education through the management of the optical service in the Western University Eye Care Institute
Knowledge, Skills and Abilities
Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Mathematical ability to add, subtract, divide, multiply, calculate percentages
Language ability to read professional literature, provide patient education, read insurance and third-party payer information
Reasoning ability to problem solve quickly
Must be a self-assured, experienced leader who is able to interact with senior executives, anticipate potential problems, and initiate solutions. Must be able to manage a crisis with upset customers or calm a faculty member, staff member, or student.
Excellent verbal and written communication skills. Ability to interact with administration, faculty, staff, students, and patients in a highly responsive and professional manner.
Must be able to multi-task in a fast-paced environment and be flexible with job assignments.
Basic knowledge of optical services and optical business practices. Ability to manage business aspects of an optical service and ability to provide direct patient care for optical services.
Education: Licensed optician certificate program
Experience: 3-5 years’ experience in a large clinical practice or institutional setting
Experience with ophthalmic equipment required
Level of familiarity with optical service terminology and optometric patient care terminology required
Bilingual (English/Spanish) preferred
List comments regarding work hours:
Typical Working Hours are Monday – Friday 8 am – 5 pm or 9 am – 6 pm