Project and Operations Manager

Please read the brief description AND the attached documents for the FULL INFORMATION

Position Title: Project and Operations Manager

Campus: Western University Campus-Pomona, CA

Link: https://jobs.westernu.edu/postings/22017

Job Summary:

Provide management for the framework for developing and supporting online programs and courses; contribute to the production of individual courses and projects; and play a pivotal role in assuring that Online Education is an efficient operation capable of high quality, high volume and strong customer support. Duties are spread across the following categories:

1. Project management (oversee master PM system and individual projects)

2. Operations management (semester course prep, tech support tracking, contracting)

3. Vendor management (research, logistics, invoicing)

4. Content management (content research and rights management)

5. Policy writing and management (research, writing, updating)

Knowledge, Skills and Abilities:

Individuals must possess the knowledge, as well as the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

1. Extensive project management expertise, including project and resource setup, tracking and reporting

2. Ability to manage multiple, overlapping projects and initiatives requiring coordination for a team of staff, faculty and external vendors and freelancers

3. Experience acquiring and managing external vendors and freelancers

4. Optimally, experience working in a higher education environment

5. Optimally, experience managing the development of multimedia or gamified content

6. Optimally, experience reviewing and annotating contracts

7. Optimally, experience writing policies and/or standard operating procedures

8. Optimally, experience researching and acquiring media for e-learning, as well as managing usage rights

9. Ability to juggle multiple concurrent projects and initiatives with tight timelines

10. Ability to adapt quickly to rapid change and shifting project priorities

11. Ability to work as part of a team and provide support as needed to fellow team members (we all succeed or fail together)

12. Ability to anticipate obstacles or challenges and adapt accordingly and/or seek guidance before projects are adversely affected

13. Ability to exercise initiative, problem solving, independent judgment, attention to detail, high level of organization, clear communication (verbal and written), time management, project management and presentation skills

14. Ability to maintain a “can do” attitude and a “whatever it takes to get the job done” approach to work

15. Understanding and embrace of a student-focused and humanistic-centered approach to the job

Required Qualifications:

1. 5+ years’ project management experience

2. Experience overseeing project teams

3. Experience managing and tracking budgets

4. Experience managing vendors and freelance personnel

5. Strong experience with project management software platforms (such as MS Project)

6. Strong Excel skills

Preferred Qualifications:

1. 3+ years’ work experience in higher education, preferably in online education

2. 3+ years’ experience producing/managing video, multimedia, or gamified content

3. Experience managing a ticketing system

4. Experience reviewing contracts

5. Experience researching content for educational use and reviewing usage rights

6. Experience writing and reviewing policies and standard operating procedures

List comments regarding work hours:

Regular business hours